At JM Hairdressing we take our clients privacy very seriously and only use the information we collect to provide the highest standards of hairdressing and beauty to you. We do not share or sell the information we collect
You may request a copy of the information we have about you, which may be your recent colour notes or your history of services you have had with us
We will archive all client information if you have not visited us for 2 years
We will contact you by email, mobile or home phone but you can choose how we communicate to you
You can select SMS and Email booking reminders only, and opt out of all other communications if you wish
JM Hairdressing is a private Limited company registered in England and Wales Company No. 4985669
JM Hairdressing is VAT registered No. 811 7475 35
This privacy notice explains how JM Hairdressing looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
- What information we collect about you
- How information about you will be used
- How long your information will be kept for
- Where your information is kept
- Access to your information and correction
- Other websites
- Changes to our privacy notice
- How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
When a client books an appointment for the first time with us we will request a mobile number, this will allow us to send you an SMS reminder for this appointment and any future bookings you have with us
The information you give us may include your name, address, email address, phone number, age range & relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For some of our services and for allergy testing we may ask questions relating to your medical history. We will ask you for your consent prior to storing such information. Examples of medical data may be allergies, illnesses, pregnancy or an injury that may impact our service
On subsequent visits to us, we will remind you of your appointments by email a few days before and by SMS text the day before the appointment. This gives you the opportunity to change, add extra services or to cancel your booking. This works best for most clients but if you wish, you may opt-out at any time
For clients under the age of 16, we exclude from all marketing and will only keep and use their personal information with the consent of a parent, carer or guardian. Appointment reminders will go to the parent or guardian unless they select otherwise
HOW INFORMATION ABOUT YOU WILL BE USED
The data we request is for contacting you by phone SMS and Email or very occasionally by post
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
- To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
- When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
- When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
- Providers of our salon software system SalonIQ www.saloniq.com
- Suppliers of our website Lockhart Meyer www.lockhart-meyer.co.uk
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
KEEPING IN TOUCH WITH OUR CLIENTS
We will email you occasionally, with offers or promotions, a reminder if you have not visited for a few months or if we are requesting your feedback, promoting our services to you, or to send you occasional news or greetings. Our marketing campaigns are automated and use rules which are based on services and products you may have had and information we collect from you.
If you have consented to receiving marketing, you may opt out at a later date.
We very occasionally email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact Jackie Mathis the Salon Owner on 01474 534455 or email firstname.lastname@example.org.
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your information no more than a maximum of 2 years from your last visit to the salon.
After 2 years we will archive all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months.
WHERE YOUR INFORMATION IS KEPT
We store your details and notes on our computer system to ensure we maintain and exceed our level of service. For example, details of your hairstyle, colour formula, technical notes, allergy testing records, and beauty consultation records. These are all pin protected. Paper based records, are kept locked away
Your information is stored within the European Economic Area on secure servers provided by SalonIQ. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Jackie Mathis the Salon Owner on 01474 534455 or email email@example.com.
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us or to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
Any photographs we take of you while in the salon will remain the property of the salon and will only be used with your permission on our website or displayed on our social media platforms. Your permission will be requested before use, and we will immediately remove any pictures you request us to
Please contact us if you require further information
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Address JM Hairdressing 29 Dover Road East Northfleet Kent DA11 0RA
Phone 01474 534455