We require at least 24 hours for cancellations, for larger appointments we require 48 hours’ notice.

This can be done via the online booking app, by reply SMS to your appointment reminder, by phone 01474 534455 / 07480766098 or email Contact

We may ask clients for prepayment before further booking with us who have not provided 24 hours notice or have not showed for their appointment


Deposits of 50% are taken for large services

Deposits are non-refundable if you cancel your booking within 48 hours of your appointment

Skin tests

New clients and existing clients with no visit for 6 months will be required to have a skin test at least 48 hours before their colour appointment

In the event of your stylist being unwell we will do our best to reschedule your booking with another stylist on the same day, or as soon as possible after this subject to availability

If you are not satisfied with your hair

You will need to contact us within 7 days after your appointment and we will correct your hair at the earliest opportunity. Returns after 7 days may incur an additional charge



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